Rural Areas Lack Resources to Improve 9-1-1 Call Systems, House Committee HearsEpoch Times, United States politics | The Epoch Times

On the day of the deadly 9/11 terror attacks, operators in emergency call centers struggled to ascertain what was happening. According to the 9/11 Commission report, this may have led to additional deaths. The report details the story of one person from the North Tower who tried to save victims, only to give up in frustration due to the communication breakdown. “I told them when they answered the phone … that I had passed somebody on the 44th floor, injured … They put me on hold … Somebody else came back on the phone, I repeated the story. And then it happened again,” the person said. “But I told the third person that I am only telling you once. I am getting out of the building, here are the details, write it down, and do what you should do.” The 9/11 Commission found that emergency call centers were unable to handle the …Read More

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